PVDA is committed to handling personal data fairly, lawfully, transparently, and only where there is a valid operational or legal reason to do so. The platform processes personal data as part of account management, profile setup, booking workflow, messaging, invoicing, billing, compliance record handling, and related support functions.
Depending on how the platform is used, PVDA may process names, email addresses, phone numbers, account credentials, driver profile information, rates of pay, skills, licence and compliance details, availability records, vehicle details, production history, messages, booking records, invoice records, receipts, chit uploads, billing information, and other supporting documents or images submitted through the platform.
PVDA aims to process personal data in line with core data protection principles. This includes using data lawfully and transparently, collecting only what is relevant to the service, keeping records accurate and up to date, limiting access according to role and workflow, retaining data only for as long as reasonably necessary, and applying appropriate security measures to account and operational records.
Depending on the activity involved, PVDA may rely on one or more lawful bases including performance of a contract, steps taken at the request of a user before entering into a contract, legitimate interests in operating and protecting the platform, compliance with legal obligations, and consent where consent is the appropriate basis for the specific activity.
Personal data may be used to create and manage accounts, display driver profiles, support employer search and booking workflow, send email and SMS notifications, manage availability, process compliance documents, generate and store invoices, attach receipts, administer agency commission and billing records, manage in-vision chits, and maintain an operational record of bookings, requests, responses, confirmations, and cancellations.
PVDA applies workflow-based access controls to certain categories of information. For example, driver documents and direct contact details are only made available to employers once a booking has been confirmed. Profile and vehicle visibility may also be limited where a driver hides their profile or marks a vehicle as unavailable.
Users are responsible for keeping their account, profile, compliance, and billing information accurate and current. Where data becomes outdated or incorrect, it should be corrected promptly so that employer-facing records, booking workflow, invoicing, and related compliance functions remain reliable.
PVDA may retain personal data and operational records for as long as reasonably necessary for platform continuity, booking administration, invoicing, billing, accounting, dispute resolution, security, compliance, and legal obligations. Data that is no longer needed should not be retained longer than necessary.
PVDA should use appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration. This includes protecting account access, uploaded files, messages, booking records, and financial or compliance-related data stored through the platform.
Subject to applicable law, users may have rights to request access to their personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, and data portability where relevant. These rights are not absolute and may depend on the legal basis and purpose of the processing involved.
If you want to make a data protection request, you should contact PVDA using the platform contact details and provide enough information for your account and request to be identified. PVDA may need to verify identity before action is taken on a request involving personal data.
If you have questions about how your personal data is handled, or you need help with profile data, uploaded documents, account records, or access-related concerns, please contact PVDA support.